QuarkXPress 8, 9 and Lion
A lot of people have been asking me recently whether it’s safe to use QuarkXPress 8 or 9 with Mac OS X 10.7 (Lion). The short answer is: it depends. (Are you feeling lucky?)
For whatever reason, some people are having complete success, and others are having a hard time. I ran into a conversation on Apple’s online discussion board that illustrates this.
You can read the conversation here, but for now the conversation goes like this:
Question: Anybody running Quark 8 or 9 under lion?
Answer from Quark representative:
As you might know, Quark doesn’t yet officially support QuarkXPress under Lion:
http://forums.quark.com/t/21811.aspx
That said, to our current knowledge we do not know of any major issues of QuarkXPress 8 or 9 under Lion. Also user wikis report both versions to run under Lion. Still, as this is anecdotal, you should do your own tests before running QuarkXPress under Lion.
Quark is currently testing the final build of Lion with QuarkXPress 9 and will release a free update to QuarkXPress 9, called 9.1, in August. QuarkXPress 9.1 will be officially supported on Lion.
This was followed by comment by another user:
I’m currently using Quark 8.51 with Lion an been working on a major project. Perhaps thirty-five hours of layout under Lion. So far so good. No problems to report.
I did get a couple of crashes when I initially launched Quark but Lion was still updating it’s indexes and doing it’s thing — so I’m guessing that was it. Smooth sailing so far.
And another followup comment by a different user:
I had my laptop in for repair and use it to build a weekly newspaper. I had to rush to buy a back up because it wasn’t going to be back to me in time for the next build. The back up had Lion on it. I had no choice but to use Quark with it because that’s all I had. I initially crashed over and over, then after trashing prefs it seemed to work itself out long enough for me to build. Well, now that I’m done and ready to go in for the next project, it won’t open at all now. Just crash after crash. Tech support gives me the same canned response that Quark 9 doesn’t support Lion but it will in late August. ARGH!!!! Good thing my laptop came home, finally!
The first user followed up with this:
Just an update: I’m a publisher and have now completed to entire magazines using Quark 8.5.1 and Lion with no issues. I use Font Explorer to automatically activate/turn off fonts as neded but not sure that has anything to do with it. Anyway I’m really happy with stability of Quark 8 under Lion. Keeping my fingers crossed none of the upcoming Lion updates breaks that.
And then the second user followed up with this:
I have been able to build, but I have to trash prefs every time I open the program up. That’s basically every day.
I am not finding it stable at all. If I move the mouse a little too much or do something too fast, it crashes. Thank goodness for the recovery file!
So… as I said before, are you feeling lucky?
(If you’re using Lion with QuarkXPress, PLEASE comment below on your experience!!)
Jay Nelson is the editorial director of PlanetQuark.com, and the editor and publisher of Design Tools Monthly. He’s also the author of the QuarkXPress 8 and QuarkXPress 7 training titles at Lynda.com, as well as the training videos Quark includes in the box with QuarkXPress 7 . In addition, Jay writes regularly for Macworld and Photoshop User magazines and speaks at industry events.
I tried using QXP9 with Lion and the program crashes every time. I’m waiting for the update so I can use it on my intel imac. I’ve currently switched to my laptop which is still running 10.6.
In the middle of large(ish) project for a restaurant.
Lull in actual production work due to client “thinking about things”.
Installed 10.7 on cloned copy of HD that was running 10.6.8 with Xpress 9.0.
Opened Xpress to do some tweaks and tidy stuff up.
Got a few of crashes of Xpress – but only when doing stuff like closing docs or printing – actually using Xpress was fine.
Decided it was not too much of a problem so repaired permissions again and persevered with quick-draw ‘Command-S-ing’.
Update to Xpress 9.0.1
Update to 10.7.1
Work comes back in.
Everything is fine and dandy with both the OS and Xpress. No crashes no problems.
That is all.
Carry on.
Great report, Bjørn! I’m glad you’re cruising right along. :-)
Quark 8.01 won’t even open any more! :( I have almost ALL of my files [20 years worth?] in QuarkXPress, but this is the worst I’ve ever seen. :( I hate to mention the “other” company but their older software isn’t giving me any trouble.
Debi: yuck! Perhaps a quick online chat with Quark’s tech support will give you the key. But first, I would try the free upgrade to QuarkXPress 8.5.1 — which is a good idea anyway.
With all due respect — Running 9 on Lion has been a big disappointment — having used Quark since it began on every MAC that’s been created for years, this is the most unstable program I have. A dozen times a day it crashes. Wake up Quark. The world is making other plans that don’t include you any more. I remember well that when I bought 8, I didn’t get to install it right away, so when I went to install it and it failed, I wasn’t even able to get tech support to get it running without paying for it — for a product I purchased from Quark! Now that’s customer service! Between activation codes, validations codes, serial numbers, Quark seems to have spent plenty of time protecting their IP — even legit customers can’t install their own software. It’s too bad. I’ve always preferred Quark, but I’m rethinking that decision for our studio.
Dave,
Frequent crashing while working in documents is usually not an OS version conflict, but probably a font or picture problem, or perhaps corrupt documents or preferences. The best way to proceed is to determine a method for consistently reproducing the crash, then troubleshooting its cause by eliminating variables like those listed above.
Problems with installation are different, and for that I recommend you contact our online technical support, who will help you at no additional cost.
http://support.quark.com/chat/
If you still don’t get a satisfactory answer then feel free to contact me directly at dlogan@quark.com.
Dan Logan
Product Manager, QuarkXPress
One important comment about Lion compatibility — while most of 9.1 has been certified on Lion, the one exception is the App Studio palette, which has a significant problem on Lion. The user interface on that palette was implemented using the Adobe Flash Player plugin, and on Lion it has an issue where text entered into edit fields records each keystroke twice. The workaround is to fix small entries using the arrow and delete key; or dealing with longer entries by typing them first into a text box or another application, then copy and pasting them into the field. I understand this is not a trivial workaround and we’re pushing for a quick resolution to this problem. As the problem is not within our own code I can’t commit to a timeframe, but I’m hopeful we’ll get a fix soon.
Dan Logan
Product Manager, QuarkXPress
Thanks for the responses Dan. Unfortunately, there isn’t a common thread to the crashing — try though I have to find it. Our studio runs the same files/fonts/techniques on a half dozen other machines without that issue — only the Lion OS seems to encounter the problem. Luckily, we only implement new software on one or two systems at a time. I’m hoping that if I delay a roll-out, some of this will be addressed. It’s too soon to know, but I’m not looking to replicate this problem on a number of systems and users. That would flip the place upside down. Fonts, pictures, corrupt documents or preferences is a pretty wide net to try to identify a problem. If I send over a crash report (or two dozen or so), perhaps you can identify the culprit.
My quark 8.01 does not open at all with Lion! Big disappointment.
I just purchased a new macbook pro. Anyone, any suggestions on what to do? Should I try to upgrade quark and see if it opens?
QXP 9.1 with Lion (10.7.2):
Please help: I cannot export a document to 6,5 from the QXP 9.1. For me a big problem …
Steven: you’ll want to contact Quark’s free technical support. QuarkXPress 8 should run on Lion, so there is probably a permissions or prefs problem.
Ben: Yeah… every version of QuarkXPress has been able to export back to one version earlier. InDesign has the same limitation.
Hey, is there experience with MarkzTool 8 for export documents from QXP 8 to 6…?
Best regards
Ben
Nice new iMac (OSX10.7.2) – no Quark. V8.5 just crashes on startup, theres plenty of advice around but has anyone actually fixed this particular issue? Is there some Xtensions that need moving or adjustments to prefs/permissions? I have used Mac Migrate to shift apps and account from G5 to iMac. I can’t believe this is still a problem. I don’t want to go down the ‘why can’t they just leave things alone’ but….
We have 3 MacIntosh’s on OSX 10.7.2
Xpress 8 crashed at launch on 2 of them. On these 2 machines, I first installed version 8.02, then update 8.162, then update 8.5.
Xpress 8 doesn’t crash on the MacIntosh where I FIRST INSTALLED version 8.5.
Try following:
– remove the “QuarkXPress 8” folder from your “Applications” folder.
– download Xpress 8.5 update file (750 Mb)
– Install this Xpress 8.5.
This worked for me!
Sergio: great tip! That’s certainly what I would try if faced with a crashing QXP 8 on Lion. Thanks for sharing!
Heres the fix for Quark on Lion:
Launch Quark .
go to preferences
click on XTension Manger
click the box “Always”
hit ok
if another box come up hit “ok” again
and you are go to go!
Helene, if you are referring to the “Missing icons” problem, then a much better tip is to install QuarkXPress 9.2.1, which we released a few days ago:
http://www.quark.com/support/downloads/Details.aspx?fid=225
Today is my first day with an mac os lion and a quark 8.02. Well, i had more than 15 crashes until now, and in many different occasions. But crashing was my only trouble. Sometimes keyboard commands just stop to work, like save as or undo. They worked only if i use mouse and menus. And when i choose to restart quark, these troubles were solved for sometime. Its a sorrow day… I’ll have to work on In Design until august!
Jean: you’ll definitely want to update to the latest version of QuarkXPress 8 (8.5.1, I think). It’s a free update and will definitely work better on Lion.
got a free copy of 9 when we bought 8 and I installed it on new 27″ imac running lion, so far so good, my only question so far is how to overide the function keys to get Quark using them again? I’ve unclicked everything that was using an F-key in the Keyboard preference pane, restarted the mac, restarted Quark but f10 still controls the volume not the document layout, what am I not doing right?
Beth: this story may help you:
http://www.planetquark.com/2012/01/23/fkeys-quarkxpress-laptops/
It applies to more than just laptops, possibly your new iMac. Here’s the text of it:
————————
If your function keys (Fkeys) on your Mac don’t invoke the commands you expect them to in QuarkXPress (for example, if they change songs in iTunes instead of opening a QuarkXPress palette), read on…
On Mac portables and some desktop Macs, the function keys don’t work as function keys unless you hold down the fn key at the same time you press one. Instead, they change system settings such as sound level and display brightness.
If you want to reverse this behavior, so that pressing an Fkey invokes a software command, choose Apple menu> System Preferences> Keyboard & Mouse. Then in the Keyboard tab enable “Use all F1, F2, etc. keys as standard function keys”. The Fkeys will then operate as expected in QuarkXPress and other apps, but you will need to hold down the fn key when you want to use them to adjust sound, brightness, etc.
Does anyone know how to get back the icons on the Shape menu and the arrows on the measurements bar? I’m using Quark 8.5.1 on Mac OS 10.7.3.
My computer was just upgraded to Lion and I am using Quark 9.1. When I open a Quark file, none of my fonts load automatically, I have to go in and relink each and every font. I have gone from Quark 7 (where I had no issue) to Quark 9 where my fonts won’t automatically open. I just started using Quark 9 since the Lion upgrade over this past weekend. Any thoughts?
My computer was just upgraded to Lion and I am using Quark 9.1. When I open a Quark file, none of my fonts load automatically, I have to go in and relink each and every font. I have gone from Quark 7 (where I had no issue) to Quark 9 where my fonts won’t automatically open. I just started using Quark 9 since the Lion upgrade over this past weekend. Any thoughts?
Actually, I just posted here and since the upgrade, I have also lost my Outlook email system. Any responses to my personal email would be much appreciated!
Thanks, Dianne
Dianne: I don’t think your font problem is related to QuarkXPress. Since you mentioned “automatically open”, I assume you’re using a font manager that uses an XTension for QuarkXPress to know which fonts a document used.
If that’s so, then you’ll need to get an updated auto-activation XTension for your font management utility, from the company that made it.
Quark 9 and Font Fusion 4 incompatible..so I downgraded to Quark 8 and Fusion 3 which I know work, but now can’t open projects created in 9. Stymied…
Arch: it sounds like you need a friend who will convert your QXP 9 projects down to QXP 8 for you…
If you’re using Suitcase Fusion, you could upgrade to get compatibility with QXP 9, though.
I just got a new Mac Pro which is not cheap. Quark 8 does not work properly with Lion no matter what anyone said. About ten crashed a day and now not recognizing my fonts. I have lost over a month’s worth of work using Quark 8.
I downloaded QuarkXpress 9 trial version for the Mac running Lion. I appears to work fine but when I close the application I get an error “QuarkXPress quit unexpectedly.” Why and what does this message mean? Could it be because I still have QuarkXPress 8 installed too? Now the question is, should I purchase an application that is clearly not working properly.
Denise: it sounds like you need to contact Quark’s free technical support. There must be something goofy about the installation. :-(
Thanks, I talked with tech support they advised remove AutoUdate.xnt from XTensions folder. That worked.
Denise: glad to hear it! An odd solution, but at least it worked. :-)
Here’s the info about QuarkXPress on Mountain Lion (OS X 10.8):
http://www.planetquark.com/2012/07/24/quarkxpress-and-os-x-mountain-lion/
Crash after crash after crash for no particular reason all happening with Lion update. I put an 80 page magazine together and have to keep using the recovery file. Tech people are crap. Am seriously looking at adobe Indesign
Quark 9 has been running flawlessly since install on my Mac Pro with OS 10.7.5 since install. However, all of the sudden, now when I use Command+S to save the document, I get a pop-up dialog box called “Non-Breaking Character Sets for (file name)”.
I don’t use this, have never seen it before, and don’t want it. How do I turn it off?
!!!!
I have quark 9.2 … I created a book last fall and now when i try to open it, the quark opens but i see no book. I tried to create a new book and it won’t lost me create a book at all.