As is usual for software companies, Quark’s stated position on old software running under new operating systems is: “It’ll probably work, but we don’t support it.”
Here’s a statement from Quark that I found in their online forum:
———————-
If you are planning to upgrade to Snow Leopard (aka Mac OS X 10.6) or Windows 7:
QuarkXPress 7:
Make sure you install/update QuarkXPress 7 to the latest version (7.5).
Though we do not foresee any issues why QuarkXPress 7 shouldn’t run under these operating systems, Quark will not officially support QuarkXPress 7 under Mac OS X 10.6 or Windows 7.
If you want official support, please stay with your currently supported operating system (QuarkXPress 7 is officially supported under OS X 10.4 & 10.5 and Windows XP & Vista) or consider upgrading to QuarkXPress 8.
QuarkXPress 8:
QuarkXPress 8 is officially supported under Mac OS X 10.6 & 10.5 & 10.4 as well as Windows 7 & Vista & XP.
Popularity: unranked [?]
22. September 2009 at 10:10 am
Did anyone try to run Quark 7.5 under Windows 7?
11. October 2009 at 11:30 pm
Quark added this to that post:
IMPORTANT UPDATE:
Quark recently discovered a serious issue when using PostScript Type 1 fonts with QuarkXPress, QuarkXPress Server and QuarkCopyDesk running under Mac OS X 10.6 Snow Leopard:
Text using a Type 1 font can shift position when opened on Mac OS X Snow Leopard, affecting the leading and vertical position of the text, as well as any drop shadows applied to the text. Quark is therefore recommending that customers who rely on Type 1 fonts not use QuarkXPress with Snow Leopard until this issue is resolved. Customers who don’t use Type 1 fonts are not affected. This issue is specific to Mac OS X Snow Leopard only and does not impact other operating systems. Quark is working with Apple on a resolution. Please watch the Quark Web site for updates as we have them.
Of course, that means NO professional designer using Quark can update to Snow Leopard if relying on Quark 7. (Many of my clients are still using Quark 6, and can’t handle Quark 8 files at all.) No fix has been reported as of today, Oct. 12, 2009.
4. November 2009 at 11:22 am
I was going to ask on Quark 6 running on my, hopefully-this-friday-arriving, brand new 27″ iMac w/ Snow Leopard…
Guess I’d better shut up and keep on reading… ;-)))
Cheers…
6. November 2009 at 9:44 am
Customer friendly, as usual. I am recreating all of my old files in Indesign.
6. November 2009 at 11:18 am
Erica: Adobe has the same policy for their non-current applications.
11. November 2009 at 4:27 am
Hi, all,
please note that the 10.6.2 update to Snow Leopard Apple released fixes the Type-1 font issues in QuarkXPress.
Regards
Matthias
11. November 2009 at 9:14 am
Matthias: What a relief! Thanks for sharing this great news!
12. November 2009 at 9:50 am
I installed the Snow Leopard upgrade yesterday and now I can not run Quark 7.5 with out it crashing. Quark opens, searches for my file, after the file is loaded the program unexpectedly quits with out an error message.
Is my only solution to uninstall Snow Leopard or upgrade to Quark 8?
17. November 2009 at 6:01 am
At first after upgrading to Snow Leopard everything seemed working OK but now both XPress 8.1.2 and 7.5 mac files are crashing on Snow Leopard 10.6.2
19. November 2009 at 4:52 am
I’m experiencing problems when pasting an object into a text box. This often (but not always) makes Quark (7.5) crash. Anyone else with the same problem?
22. November 2009 at 11:41 am
I can work for about 10-20 minutes and Quark 8 crashes using OS 10.6.2. It’s maddening after spending a lot of dough on a new 27″ iMac and Quark 8.0. I have not had a problem yet with Photoshop CS4.
26. November 2009 at 9:44 am
My Quark 7.3 has been working fine, as far as I notice for a month or so aloth all the work I have done on it all files we provide with images and content mounted on the page from database. I have noticed I can now not import any eps files just nothing happens… tried upgrading to 7.5 and still no luck!
27. November 2009 at 10:45 am
Knock on wood, Quark has not crashed since I updated from 8.0 to 8.12. (4 days).
29. November 2009 at 11:03 am
Searching for this for some time now, Thank you.
9. December 2009 at 10:27 am
To get around the problem of the quit after printing in Quark because of the lack of the quarkpstops filter, I extracted quarkpstops from the CUPS installer using pacifist (installer would not work in snow) and dropped it in the /usr/libexec/cups/filter/ folder then chown’d to root:wheel and chmod’d 755. It is slightly better printing but still quits error 1 every now and again. I find it is better if I use the capture settings button, save the open artwork and go back to print without changing settings (settings where of course captured!)
This is still not foolproof. However I can create pdf’s/eps in quark very reliably and I have created a folder action to print pdf’s or eps in acrobat. When the folder detects a pdf/eps file acrobat opens the file, detects the correct page setup size to minimize paper waste and prints. Afterwards the page setup is returned to default and the folder with the action attached is cleared of files. Workflow for a lot of people will change very little really. If you are interested In an hour or so I will have posted the Automator workflow file and guide on the macosxhints forum. I’ll post back here with a link to the thread soon.
Cheers
Keef
26. January 2010 at 5:26 am
I use QuarkXPress 7.5 under Windows 7 – just checking in “Properties” the compatibility for XP2. No problems, it works fine.
YEC
2. February 2010 at 7:42 am
Just migrated data from a iMac running 10.4 to a new iMac running Snow Leopard (10.6.2). Quark 7.5 fails immediately upon launch – Has anyone else experienced the same?? Any fixes short of upgrading to Quark 8?
3. February 2010 at 5:04 pm
I too am getting consistent Quark 7.5 crashes right after launch on a new MacPro running 10.6.2. I have tried getting rid of the preference file and reinstalling the Quark components, but still get the same error upon launch.
20. February 2010 at 1:14 pm
I have the same problem of crashes after migration to a new Mac Pro running 10.6.2. I put everything to trash including preferences and frameworks and reinstalled everything from CD to 7.3.1 and nothing is working. Updated to 7.5, same bad thing ! I took memory from another new Mac Pro and I have the same problem. I cleared the PRAM and repaired permissions from the DVD, same thing.
I created a new account (Administrator) and reinstalled the software, but same problem.
I did a migration of another Mac Pro and I didn’t have any problem with Quark 7.3.1.
Any idea ???
Here is the message :
Process: QuarkXPress [464]
Path: /Applications/QuarkXPress 7.31/QuarkXPress.app/Contents/MacOS/QuarkXPress
Identifier: com.quark.QuarkXPress
Version: 7.3.1 (7.3.1)
Code Type: X86 (Native)
Parent Process: launchd [349]
Date/Time: 2010-02-20 13:50:19.143 -0500
OS Version: Mac OS X 10.6.2 (10C2234)
Report Version: 6
Interval Since Last Report: 6866 sec
Crashes Since Last Report: 7
Per-App Interval Since Last Report: 32 sec
Per-App Crashes Since Last Report: 7
Anonymous UUID: 77AF2D4D-3B30-417F-B162-BE47B5E07622
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000003fffe638
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.quark.QuarkXPress 0x009fa5ef IORegistryReaderX::itoa(long long, char*) + 85
…
…
Model: MacPro4,1, BootROM MP41.0081.B07, 8 processors, Quad-Core Intel Xeon, 2.93 GHz, 32 GB, SMC 1.39f5
Graphics: ATI Radeon HD 4870, ATI Radeon HD 4870, PCIe, 512 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.10.91.26)
Bluetooth: Version 2.2.5f6, 2 service, 1 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
PCI Card: ATI Radeon HD 4870, Display, Slot-1
Serial ATA Device: HL-DT-ST DVD-RW GH41N
Serial ATA Device: HL-DT-ST DVD-RW GH41N
Serial ATA Device: ST31000528AS, 931,51 GB
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0×1006, 0xfd300000
USB Device: Apple Optical USB Mouse, 0x05ac (Apple Inc.), 0×0304, 0xfd330000
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0×0221, 0xfd320000
USB Device: Hub, 0x05ac (Apple Inc.), 0x912f, 0xfd100000
USB Device: Apple Cinema HD Display, 0x05ac (Apple Inc.), 0×9221, 0xfd120000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0×4500, 0x5a100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0×8215, 0x5a110000
FireWire Device: built-in_hub, Up to 800 Mb/sec
14. May 2010 at 10:51 am
I’m having similar issues making PDFs with Quark 7, Acrobrat Professional 7 and Snow Leopard. Can’t even open Distiller 7 or Photoshop 7… So I take it we all are going to have to spend loads of money upgrading again… great.
29. May 2010 at 1:03 pm
Trying to install QXP 7.0 from either a disk or a local copy of the disk fails under Windows 7. The setup.exe can be set in compatibility mode, but the QuarkXPress 7.0.msi can’t, thus the install fails with the warning that XPress requires Windows 2000 or XP. Damn. A little tough to write about and teach QuarkXPress 7.x when I can’t get it to install.
10. June 2010 at 2:29 pm
Hi All, I’m a graphic designer who knows her way around a Mac fairly well but I’m having problems with running my version of QuarkXPress (7.5) on my new MacBook Pro (OS 10.6.3). I installed everything correctly- when it asked for all my serial numbers and validation codes- they seemed to go through no problem. When all was said and done, I went to launch Quark and it crashed right after the first little splash page comes up. I can’t get it to work. I read a thread on Quark’s site where a guy tried everything and ended up having to return his brand new MacBook Pro he ordered online (like me- fully loaded) in return for a MacBook Pro at the Apple store and then when he reinstalled, Quark worked. I’d hate to do that- I love my new customized MBP and have all my stuff on it already. Yeah, I use InDesign, but I need Quark as well. Is there a fix? An update? Could this be more of a Mac problem than a Quark problem? I’m hoping it’s Quark and not my new Mac. Any advice would be greatly appreciated! I need this software to work soon! Thanks!!!
11. June 2010 at 10:56 am
Kathleen: it’s important to remember that QuarkXPress 7 was released in June 2006, when Mac OS X 10.4 (Tiger) was the current operating system. SO MUCH has changed from 10.4 to 10.5 (especially) and then to 10.6… A $299 upgrade to QuarkXPress 8 seems like a good investment for your new Mac.
11. June 2010 at 2:22 pm
thank you so much! i’ll do that or just use indesign from now on. been meaning to make the switch!
22. June 2010 at 2:40 pm
I have a department full of people waiting to upgrade their Mac Operating systems to Snow Leopard so that we can run our updated adobe CS, upgrade our digital camera software and hardware, upgrade our Asset Management system, and upgrade our rip software for our Epson proofing printers. We’re waiting to do all of this because we’ve been using Quark for many years, and all of our legacy assets are in Quark, and Quark 7.5 crashes on launch in Snow Leopard. Right now, Quark is literally getting in the way of our progress. I like Quark, and it would be nice to be able to readily access our legacy Quark files, but the switch to InDesign, which is already packaged with all the other tools we need, seems a lot more easy to do right now than to buy thousands of dollars worth of Quark upgrades.
Jay, Quark must have realized that not patching 7.5 to OSX 10.6 would isolate even more customers…right? Is there no talk of a patch/plug-in/crash-fix to resolve this issue that thousands of once loyal Quark customers are experiencing?
28. June 2010 at 11:23 am
Dan: I’m not sure what’s happening with your system(s), but QuarkXPress 7.5 works fine on my Snow Leopard Mac (v.10.6.4). Maybe I’m just lucky… (?)
14. July 2010 at 10:20 am
To all those with Quark 7.5 crashes on Snow Leopard…, I think I’ve found a solution.
As the IT guy, I always experiment with new OS’s and our current versions of software before I subject the rest of the company to it. So, I had Quark 7.5 running fine on my iMac with Snow Leopard 10.6.4, so I knew it would work.
But then I went to install a new Mac Mini computer for another user in our company. I used Migration Assistant to move everything across. Quark 7.5 crashed upon starting. Years ago we had been advised by Quark to make a Preference folder in the Quark folder, so I tried trashing those prefs, same problem. Then I opened Library/Preferences (not user library, the one at the Hard Drive level) and found another Quark Folder there. Trashed that, it now opens…
14. July 2010 at 2:21 pm
@Jay and Kevin
I have an idea about this problem with Quark 7.5 working on some machines and not on others
I have Quark 7.5 working on a brand new 27″ iMac with 10.6.3 and 7.5 not working on a MacBook Pro (latest generation)
The iMac have a serial number of 11 characters
The MacBook Pro have 12 characters in the serial number
My own MacBook Pro have 11 and Quark 7.5 works on this
Could you please post how many characters you have in the serail numbers of your computers that work and those who dont?
15. July 2010 at 1:10 pm
My copy of QuarkXPress 7 has 13 digits in its serial number. It seems to be working, on Mac OS X 10.6.4 on a MacBook Pro 2.5Hz.
18. July 2010 at 4:05 am
I have found out that is not the serial number length that is the problem in this case (as with Adobe CS3 with 10.6.3)
It is the FireWire IP Macaddress that is the cause. If this address begins with something else than 0-9 then Quark 7 will not register or be able to check registration as it should and crashes.
The computers that worked had FW Macaddresses beginning with 0 (“IOMACAddress” = )
The computers where Quark 7 crash has a Macaddresses beginning with d
I can verify this by unloading the FireWire driver with kextunload (drivers for FireWire in /System/Library/Extensions) and bingo – Quark 7 started and showed the Activation page. I then activated the application, quit, loaded FireWire kext again and started Quark. As I suspected Quark 7 crashed now. Unloading them again made Quark not crash.
I made two Applescripts – one for unloading the FireWire drivers (so Quark 7 can be used) and one for loading them again so FireWire can be used.
No a pretty solution but it works.
19. July 2010 at 6:58 am
It’s not the Quark Serial, that causes the problem, it seemed to be the computers serial number. I have a MacBook pro with 11 digits, which isn’t working as long as I have no /Library/Preferences/Quark/ folder with it’s invisible item, but always a message that the Installation is improper.
The moment I create a new /Library/Preferences/Quark/ folder via
/Applications/QuarkXPress 7.01/For System/QuarkXPress Components.app
I got a crash. throwing away /Library/Preferences/Quark/ it starts again, but in demo mode.
A customer of mine has an Imac 27″ with 11 digit serialnumber, where Quark runs.
But there it’s a clean installation, in my case it’s migrated program from my old MacBook Pro.
19. July 2010 at 6:59 am
Sorry, typo:
should read like that:
I have a MacBook pro with 11 digits, which isn’t working as long as I have the /Library/Preferences/Quark/ folder with it’s invisible item, but always a message that the Installation is improper.
19. July 2010 at 11:58 am
I´m sorry to have misled anyone but I first thought it could be the length of the computer serialnumer (like the problem Adobe CS3 had) – but it turns out that it is the FireWire IOMACADRESSIP
It is the FireWire MACaddress (when you run IP over FireWire) that is the cause – it´s 100% reproducible for me on all affected computers.
Turn off FireWire and Quark 7 will work fine.
20. July 2010 at 11:06 am
Did what Kevin Mallory suggested above and Quark launcehd fine – but only in Demo mode – can’t save anything.
Surely there must be something that can be edited with the invisible file in the /library/preferences/quark/folder – any clever ideas anybody – I’m desperate to get Quark working on my iMac without shelling out more money to Mr Quark.
21. July 2010 at 6:19 am
Oh damn. Just moved the firewire extensions from the system folder – and great Quark 7 now works fine.
But I now can’t mount an external firewire drive and, of course, just putting the extensions back into the system folder brings up the warning message that “the extensions have not been properly installed and can’t be used”.
Remember the good old days when you could switch extensions on and off as you needed them?
27. July 2010 at 10:36 am
wooster,
when you say, “Turn off FireWire and Quark 7 will work fine.” Do you mean that removing Firewire from the Network preference pane will fix the problem?
If not, what is the terminal command you’re running through AppleScript? Something like:
user$ ktextunload /System/Library/Extensions/IOFireWireIP.kext
2. August 2010 at 2:11 pm
Has anyone had problems activating Quark 7 in OS 10.6 using an old serial number? I know the serial number is correct, but it still tells me they don’t match. ARGGGHH! Why can’t Quark just migrate and work like every other application does.
4. August 2010 at 6:58 am
wooster
Can you post more specific instructions on “turning off Firewire” in order to get Quark 7 to work — or better post the script you said you use to unload and load the firewire drivers. It would be appreciated by me and others as well I’m sure.
I have a MacPro that seems to work fine with Quark 7, but need to get in on a new iMac and can’t get it to work.
thanks
Jeff